Breakout Sessions
Culture
Culture Through Actions
Culture is a blend of our actions, atmosphere, beliefs, experiences, and expectations. This develops over time and is not the responsibility of just one person. Each and every day we all set the tone for our future. Learn more about how you influence our culture.
Suggested Audience: All Attendees
Culture Through Words
Our workplace culture is Sun's personality - it's who we are as a collective group. Putting our culture into words is important because it impacts our ability to attract the right prospect, job candidate, and potential vendor. How do you describe our Culture?
Suggested Audience: All Attendees
Our Residents & Guests
Put the Fire Out
Conflict is a disagreement between two parties, and it is part of everyday life. Let's do a deep dive into resolving conflict instead of avoiding it. This session will provide you guidance on how to extinguish situations, so they don’t turn into major problems.
Suggested Audience: All Attendees
Inclusion, Diversity, Equity, & Accessibility
A minimum of two sessions from this track are required for all Sun attendees.
Allyship with Inclusion & Belonging
Let us provide a deep focus on actionable strategies and tactics you can use to contribute to and cultivate an inclusion, diversity, equity, and accessible environment. This focus will include strategies to help identify what type of allyship is needed in each situation, including active listening, empathizing, and advocating, approaches to overcome feelings of discomfort which may arise when serving as an ally, and negative consequences and impacts of a culture where employees do not feel included or a sense of belonging.
Suggested Audience: All Attendees
Continuing the IDEA Conversation
Continue IDEA work starts with brainstorming best practices around diversity, equity, and inclusion initiatives, making decisions on strategy and action planning to facilitate a change at your property, and review IDEA knowledge to gain a deeper understanding of key concepts relevant to the organization.
Suggested Audience: All Attendees
Inclusive Leadership
This advanced IDEA session is suitable for those who are IDEA champions and will go over strategies to create and foster inclusive teams, approaches to mitigate microaggressions across teams, tools to recognize and overcome unconscious and implicit bias, and the traits of a strong, inclusive leader.
Suggested Audience: All Attendees
Introduction to IDEA
This session focusing on methods to build and promote a healthy workplace culture while introducing key IDEA concepts like the importance and positive impacts of workplace inclusion, diversity, equity, and accessibility, strategies to positively shift and influence workplace culture, and barriers to inclusivity and diversity, including bias, microaggressions, and discrimination.
Suggested Audience: All Attendees
Workplace Microaggressions & Unconscious Bias
This session will focus on workplace microaggressions, including what they are and how they can disrupt, how to respond to them, and tools to shift approach if guilty of displaying micro-aggressive behaviors.
Suggested Audience: All Attendees
Leadership
Accountability Done Right
When it comes to accountability, do you play the Blame Game or the Claim Game? Learn how to hold yourself and others accountable to get the best from your team and the best for your property.
Suggested Audience: All Attendees
Communicating Effectively Across Sun
Do you know what you want to say, but still have trouble getting your message across? In this session, learn how to organize your thoughts to be a superstar communicator, no matter your audience.
Suggested Audience: All Attendees
Delegate to Regulate
Have you ever asked yourself, ‘Do I really want to take the time to explain this to someone else? Or would it just be better to do it myself?’ The reality is, no leader can do it all, all the time. That includes you! This session will teach you the art of delegating, or how to get things done through other people.
Suggested Audience: All Attendees
Great (Leader) Expectations
Having the title of property manager is just the beginning of your leadership journey. Learn the seven essential expectations of all Sun leaders in this session that will highlight skills to enhance your leadership ability.
Suggested Audience: All Attendees
They Can’t Have Our People
Other companies don’t have our people. Learn how to keep it that way in this session focused on spotting potential in your team. Learn the difference between performance and potential, what traits to look for and what to do once you’ve identified someone with the potential to grow with Sun.
Suggested Audience: All Attendees
This is Your Brain on Feedback
Humans have invented ways to share negative messages for centuries, yet many of us still struggle to give and receive meaningful criticism. Go beyond feedback basics and learn how to coach constructively based on how your brain works, plus get some tips on managing your own feedback.
Suggested Audience: All Attendees
Marketing
Fun with Social for MH
Is your social media game on-point? Take this session to make it perfect by maximizing your Facebook capabilities and brainstorming content to make your community pop. Learn how to communicate with your prospects accurately and timely to ensure we are offering the best customer service both at our communities and online!
Suggested Audience: MH Team Members
Managing your RV Website and Online Presence
Learn tips, tricks, and solutions to creating a stronger digital presence for your website. Understand how to capture the right customer and drive them to your property website through events, local content and key words that will hook them while they search online.
Suggested Audience: RV Team Members
Project Gemini
Leading with Technology
To successfully navigate changes in workplace technology, each team member needs to support the common goal and move forward together. How can you guide your team through this process and overcome resistance and unforeseen challenges? Learn tools for staying flexible, providing support, and leading your team.
Suggested Audience: All Attendees
“The Way We’ve Always Done It” - Preparing for and Managing Change
Changes – both big and small – can stop us in our tracks if we’re not ready. Discover tactics for managing change through planning, commitment, and learning. The first step toward going somewhere is not staying where you are!
Suggested Audience: All Attendees
Work Smarter: Sun in the Age of NetSuite
What do you call a mash-up of Yardi, Lotus Notes, and SunAppSys? It’s NetSuite, Sun’s new property management program, and it’s coming your way! Learn about some of the exciting upcoming changes that NetSuite will bring, and how it will brighten and change your workday.
Suggested Audience: All Attendees
Health & Safety
Safety is No Accident
Keeping you and your teams safe is very important. What are you doing to ensure safety is a top priority? Learn the resources available to aid in your safety including “The Safety Zone” in this information packed session!
Suggested Audience: All Attendees
Sun Outdoors
Bringing RV Loyalty to Life at Your Resort
The Go Explore Rewards customer loyalty program, when combined with the best-in-class stay that your resort offers, is the key to creating and maintaining a steady and devoted customer base. With amazing perks for both transient and seasonal/annual guests, Go Explore Rewards creates lasting relationships between your guests and your resorts. Learn about the benefits and opportunities available through participating in this exciting new program!
Suggested Audience: RV Team Members
Make it a Best-in-Class Stay!
Sun RV guests choose our resorts as their destination for time away, second homes, and family memories. Our team members influence every aspect of their stay, from first impression to check out. Excellent hospitality can transform your guests’ stays and can make your resort a premier destination. Learn how to wow your guests through industry-leading hospitality!
Suggested Audience: RV Team Members
Retail on Display!
When is the last time you assessed the effectiveness of your store’s merchandise and displays? Discover strategies and techniques to evaluate your store’s retail space, enhance merchandise offerings and displays, and develop a retail approach that optimizes customer needs so you can maximize sales!
Suggested Audience: RV Resort and MH Community Team Members with Retail Stores
Sun Outdoors: Bringing the Brand to Life
Sun Outdoors exists to create transformative outdoor experiences that allow our guests to experience the sunnier version of themselves and their families from the moment they arrive. Hospitality isn’t just our industry, it’s who we are. And it’s why we go above and beyond at every possible opportunity to ensure that from the moment your journey to sun ends, a journey to your sunnier side begins. Discover what it means to be a guide to transformation for your guests and help them bring out their better and brighter side at your resort.
Suggested Audience: RV Team Members
The Infusion of Food, Beverage, and Craveable Hospitality
Sun aims to unite our Food and Beverage portfolio with impactful offerings for our guests and residents, while transforming our opportunities from ancillary to integral. Join us in conversation about how an optimal team member experience will lead to a memorable guest experience, and how both will cultivate the desired experience for our shareholders.
Suggested Audience: RV Resort and MH Community Team Members with Food & Beverage Offerings