Required Sessions
Fast & Flawless: Boosting Home Order Efficiency
In this high-octane session, we’ll explore how to boost efficiency throughout the new home order process—from managing lot mods and home setups to reducing rejections in NetSuite, scheduling vendors, and turbocharging margins with spec homes. Let’s shift into high gear and drive our RPS goals across the finish line!
Suggested Audience: MH Attendees
FF– O-Yeah!
In this session, we'll fire up the conversation around financial management, accounting hot topics, tips and tricks to stay on track to reach our financial performance goals, and oh yeah, how to get those FFO gains!
Suggested Audience: All Attendees
From Cart to Cost Savings: Getting the Most Out of SunSupply
This session is your all-in-one guide to using SunSupply with clarity, confidence, and impact. Whether you're just getting started or already placing orders, you’ll learn how to navigate the platform with purpose by making smarter purchasing decisions, using preferred suppliers, and helping your community or resort save money. We'll connect the “why” behind SunSupply to the day-to-day “how,” tackle common ordering challenges, and show you how to unlock savings that add up. We'll also celebrate SunSupply wins and give you a sneak peek into what's coming soon in SunSupply. Expect practical tips, real examples, and tools to help you manage orders and shift habits to keep spending inside the system.
Suggested Audience: All Attendees
From Weekend to Forever: Converting Short-term Stays to Long-term Guests
Explore the entire RV resort customer journey. Topics covered include marketing your resort, tracking leads, overcoming objections, converting transient guests to long-term, and renewing current guests so they come back year after year.
Suggested Audience: RV Attendees
Make it Make Cents
Every decision at your property comes with a cost and an opportunity. In this session, we’ll show you how to craft business proposals that garner buy-in, how ROI factors in, and help shift your focus from day-to-day thinking to bigger-picture strategy. You’ll leave this session better equipped to recognize opportunities, justify your ideas with confidence, and make decisions that create real impact.
Suggested Audience: All Attendees
Making Real Connections with Your Team
This fast-paced, interactive session will give you practical tools and a fresh perspective on people-first leadership. Learn how to tap into each team member’s strengths, handle difficult conversations, lead effective team meetings, and communicate with clarity. A high-performing team doesn’t just work hard—they work well together.
Suggested Audience: All Attendees
Electives (Choose 4)
Customer Portal - Elevating the Customer Experience
Be among the first to get an exclusive look at the newest enhancements to our Customer Portal! Join us for a guided walkthrough of the portal, designed to give you a complete view of what our residents and guests experience every day. This session will provide a hands-on look, highlighting key features and how we can support a seamless and positive experience.
Suggested Audience: All Attendees
Danger Doesn’t RSVP: Be Prepared!
Emergencies don’t wait – and neither should your preparedness. When disaster strikes, the difference between chaos and control lies in advance planning, clear communication and confident action. This session will equip participants with essential skills to effectively prepare for a broad range of emergencies.
Suggested Audience: All Attendees
Fix It Before You Ticket: Navigating the Application Process
This session simplifies the application process: what to do, how to do it, and how to avoid common mistakes. You’ll learn how to handle application updates and troubleshooting with fewer errors and less reliance on tickets. Whether you're new to the process or a seasoned team member, you’ll leave with practical tips, fewer headaches, and a smoother path from application to move-in.
Suggested Audience: All Attendees
From Values to Victory: Building a Workplace Where People Thrive
Being the greatest story in real estate begins with building the greatest team. Leaders will learn how to lead with authenticity, staying true to themselves while helping their team do the same by building trust, alignment, and momentum through shared purpose.
Suggested Audience: All Attendees
Funnel Vision: Converting Interest into Revenue
See beyond the top of the funnel! Learn to evaluate your lead sources, apply sales personas to meet the buyer where they are in their journey to become a resident in your community, and move prospects through the pipeline to grow your RPS base consistently and effectively. This interactive session equips you with a simplified, strategic approach to working leads using the tools you already have while building lasting habits that drive real results. Expect digestible insights, mindset shifts, and a practical playbook you can start using to bring clarity, connection, and conversion to your day-to-day.
Suggested Audience: All Attendees
Go for Gold: Elevate Performance with Data-Driven Leadership
Step onto the podium of performance! In this session we’ll explore real-world scenarios to help you use data like a champion by interpreting key metrics, identifying trends, and turning insights into action.
Suggested Audience: All Attendees
Mastering the Customer Ledger
Go beyond the basics to become confident solving thorny issues in customer ledgers. This session will explore topics like duplicate payments/charges, credit memos, returned payments, ledger timing and more. Also learn what issues you can solve and when to go to Concierge.
Suggested Audience: All Attendees
Mobile Mojo: Wielding TMMA Like a Property Wizard
When you’re out and about on the property, the Team Member Mobile App is your go-to tool for handling everything from home and site inspections to service requests and rule violations. In this session, we’ll cover the functionality of the app and how it works with NetSuite in real time, and discuss best practices for keeping up with your property’s To-Do list using the app’s features.
Suggested Audience: All Attendees
Next-Level Hospitality
Join us for an engaging panel discussion where leaders from a variety of third-party managed properties share real-world insights, proven strategies, and practical solutions for common operational challenges. This interactive session will feature open Q&A, allowing attendees to ask direct questions and learn best practices. Whether you’re new to property management or a seasoned professional, you’ll walk away with actionable ideas to improve performance at your own locations.
Suggested Audience: All Attendees
Power Up: Unlock the Full Potential of NetSuite
Ready to take your NetSuite skills to the next level? This session is designed to help you fully unlock the tools, features, and efficiencies within the system. You'll walk away with actionable tips, smarter processes, and the confidence to navigate like a pro. Join us to power up your performance and make NetSuite work for you!
Suggested Audience: All Attendees
The Road to the Perfect Home Listing
From MH to RV, every great sale starts with a standout listing. In this hands-on session, you'll learn how to write compelling home descriptions, take eye-catching photos, and market effectively across platforms. With the right tools and tactics, your listings won’t just be seen—they’ll drive real results.
Suggested Audience: All Attendees
Talk of the Town
Did you know that 94% of customers avoid a business because of a bad review? In today’s internet driven world, your online reputation in everything. Learn ways to be click-worthy, strengthen resident relations and create that 5-star review. Learn what it means to manage your property’s reputation both onsite and online and come away with tips and tricks to make your property buzz-worthy and the talk of the town.
Suggested Audience: All Attendees
Tech for Everyday Success
Make the most of technology in your everyday operations. Save time, stay organized, and communicate effortlessly with your residents, guests, and teams.
Suggested Audience: All Attendees
Under Pressure: The Art of Crisis Management
Do you remain calm under pressure? In this session, we’ll uncover the first steps for taking action after a crisis, explore how to de-escalate challenging situations, and review the essentials of documenting incident reports. We are breaking down crisis management step by step, to keep you feeling cool, calm, and prepared!
Suggested Audience: All Attendees