Breakout Sessions
Customer Service
Dealing with Difficult Residents and Guests
Can you resolve conflicts and deescalate situations without getting defensive? There are methods and skills to help you keep your cool and arrive at resolutions quickly. Learn how to implement these techniques so you can keep the peace!
Improving Quality of Life at Your Community or Resort
Our communities and resorts have amazing potential to better lives through activities that meet the needs of your property. What are your residents’ or guests‘ needs? Food pantries, homework clubs, craft clubs, pot-luck dinners, and other activities can change a group of homes into a community. Find out how to target needs, share your ideas with others, and learn how to get these programs up and running.
More than a Rating: Creating Real Customer Satisfaction
Are you looking for more ways to meet your customers’ needs? Maybe if your customers started communicating it would make your life a whole lot easier! Take this session to learn about practices and tools for evaluating and improving Resident/Guest satisfaction and communication.
Leadership & Professionalism
Creative Problem Solving
When conventional thinking has failed, creative problem solving can come to the rescue! If you would like to find a fresh perspective and innovative solutions on ways to solve issues that arise during your day then this workshop is for you! Using these tools can help you to overcome obstacles and reach your goals.
For the Long Haul
Seasonal and temporary team members can get us through demanding seasons and times of change at our properties. Turning temps into team members or keeping a fantastic seasonal team member year after year sets your property up for less stress and more success. Learn how to build a future with these valuable team members.
Squirrel!
Do you ever find yourself becoming distracted instead of focusing on the task at hand? If so, this course is for you! Learn attention management skills to help increase your productivity.
Operations Management
From the Ground Up
Is your community or resort lacking luster? Whether you need some fresh ideas to boost curb appeal or are looking to start a pride of ownership campaign, hear about ways to up the ante at your property and create a great first impression.
How Change Inspires Leadership
Do you have a new system to learn? Is your community or resort changing through expansion or additional amenities? How can you proactively respond to change, instead of just reacting to it? Learn how to embrace change and empower team members to do the same.
Make your New Home Fit
Have you ever been in the situation where you have to order a new home and don’t know where to start? Starting with consumer trends and objectives while meeting your financial goals is key. Take this session to brainstorm other factors that can play into your decision making process.
Managing a Crisis
It’s 4:30 on Friday… a water main has broken, there’s a partial power outage, upset residents have overrun your office, and you’re short-staffed. Sound familiar? When a crisis or a series of unfortunate events strikes, do you have the skills and tools to manage the tasks and the fallout? Learn tactics for dealing with meltdowns, and strategies for preventing them.
Planning for the Long Term
What do CapEx projects, annual budgets, and New Home Orders have in common? They require looking at the big picture and planning for the long term. Learn how to assess the long term needs of your property and build flexible plans to help you be more proactive!
Process Efficiency
This session is designed to assist in promoting efficiencies among different teams! This session will consist of a variety of fun and thought-provoking exercises to introduce new ways of identifying waste and producing more efficiency among your team.
Retail & Restaurant Best Practices
Does your resort have retail, snack bar or restaurant space? Come to this session to get best practices from experts on purchasing, pricing your inventory, planning menus and maximizing profits.
Risk Management
This session is intended to provide insight into the overall incident reporting process and the critical role that each Sun team member plays. We will cover the critical information needed to prepare the most useful incident reports, how to properly document claims with photographs and other investigation materials, tips for handling and documenting witness statements and communication with attorneys if necessary.
The Power of Email
Do you ever find yourself being misunderstood in emails? Emails can leave a lasting impression. Let’s make it positive! In this workshop, we will be providing tools to help ensure you are delivering the right tone and message to your audience to help create stronger work relationships!
Time Management and Task Prioritization
There are a variety of resources and processes designed to help leaders organize their day and prioritize their tasks. From good old paper lists to Outlook, to software that is designed to help in the organization process, learn some new methods and tactics to help you stay on track.
Professional Development
Daring Development
Have your started developing your team members to help them reach their career goals? This can be done while in their current role without hindering performance! Learn how by using the power of activities like friendly competition, self-assessment, and empowerment.
Goal Setting
What’s the trick to achieving goals? Make them SMART! Take charge of your career and achieve milestones by learning to set and meet SMART goals.
Make It Stick!
New habits are tough to form – nearly 9 times out of 10, we fail to stick with it. Learn strategies and techniques to help you effectively implement a new habit and keep it up over time.
More than 20 Questions: Effectively Interviewing Candidates
Are you having trouble getting and hanging onto the right people? Here are some interview techniques that can help you sort out who will be the best fit for the role and the team.
The Devil’s in the Details!
Is “attention to detail” a talent or a skill? In either case, if it’s lacking, it can cost time and money. Whether your aim is to reduce errors or to absorb more from conversations, and whether this is a talent you already have or a skill you need to develop, learn methods to help you see the whole picture and get down to the nitty-gritty!
Sales/Marketing
From Knock-Knock to Knock-Out
Why do I always get these emails at the end of the month? How does this effect my property and team? Learn about how you can participate and encourage others to get application, collect delinquencies and renewals. We will go over some tips for discussing delinquency payments with our guests and resident. Also some best practices for door to door knocking starting with preparing for those National Night Outs!
Hook, Line & Sinker
We are involved in sales every day! This could be a Home sale, LPP, seasonal sites, or transient sites. This starts with the very first interaction until the prospect becoming a guest or resident at the property. Learn tips and tricks about first impressions and follow up.
How to Build a Waitlist
Do you need help turning visitors into RPS’s? LP Residents into homeowners? This workshop is for you! Learn tips and tricks for gaining customers, creating demand, and managing your new waiting list.
How to Prepare an Elevator Speech
Imagine you’re in the elevator with someone. You have 30 seconds to deliver a convincing speech. Maybe it’s a pitch about yourself or your potential. Or maybe you have 30 seconds to convince someone that your community or resort is the right place for them. Come to this session to master your 30 second elevator speech!
Teamwork
Boost your EQ
What is the Emotional Intelligence Quotient (EQ) and how can it help you at work? Learn the 4 main components of emotional intelligence and how you can practice them to boost morale, encourage teamwork, and maximize your leadership potential.
Bridging Generational Gaps
There are so many generations in our work teams today and in our communities and resorts. Come to this session to learn more about the different generations and how to communicate effectively between them.
Make it Meaningful
When a team member can connect their individual priorities with the vision for their community/resort and the company’s mission, everyone wins. How can you motivate your team by tying business goals to their priorities? Find out by taking this awesome session on Making it Meaningful!
Managing Teamwork
Motivation is what energizes, maintains, and controls behavior. From little tokens to larger gestures, there are many ways we can appropriately acknowledge those who have a positive effect on us, both at work and in our personal lives. A happy team member is a more productive team member. In this session, we will provide you with tips on create a motivating, collaborative, and engaging team.
Organizing Successful Teambuilding Events
Teams that periodically engage in special projects or group activities have been shown to be more productive, communicate better, collaborate more, and be happier in the workplace. What kinds of activities can you organize for your team to inspire and lead them? Come learn and share ideas for outings and activities to keep your team running motivated and engaged.