Breakout Sessions
Culture
Learning Our Sun Skills – Live the Golden Rule
Sun’s continued success is directly related to how well we demonstrate our culture statements. Attend this session to explore Living the Golden Rule through Sun skills of showing empathy, demonstrating appreciation, and focusing on the customer.
Suggested Audience: All Attendees
Learning Our Sun Skills – Do the Right Thing
True or false: it’s easy to know whether you’re doing the right thing? At Sun, Doing the Right Thing means ensuring accountability, taking action, and making educated decisions. Attend this session to learn how you can demonstrate these skills and develop them with your team.
Suggested Audience: All Attendees
Learning Our Sun Skills – We Over Me
Working together as one Sun means being able to work collaboratively, build trust, and work through conflict. Walk away from this session equipped with ways to demonstrate and develop these crucial skills to further embrace We Over Me.
Suggested Audience: All Attendees
Learning Our Sun Skills – Nothing Changes if Nothing Changes
The only this that doesn’t change is change! Sun team members must be able to motivate themselves, support change, and challenge the status quo. Challenge yourself to develop these skills in yourself and your team.
Suggested Audience: All Attendees
Learning Our Sun Skills – Mindset is Everything
Our mindsets affect everything we do and inform how others see us. Give yourself and your team the tools to stay positive through developing yourself, being resilient, and showing determination.
Suggested Audience: All Attendees
Learning Our Sun Skills – Keep it Simple
Keeping it Simple is both a culture statement and a business objective. Help yourself and your team members manage complexity, communicate effectively, and demonstrate personal efficiency.
Suggested Audience: All Attendees
Learning Our Sun Skills – Be Yourself & Thrive
Sun encourages team members to bring their whole selves to work. Learn what that means and how to foster it with your team by focusing on valuing differences, building relationships, and being authentic.
Suggested Audience: All Attendees
Operations
Reveal the Threat of Fraud
The threat of fraud is real and can have a significant impact on business. In this session, we will look at fraudulent scenarios, identify warning signs, and help you create an action plan to detect and fight fraud.
Suggested Audience: All Attendees
Business Writing Fundamentals
Well-written business content can help you achieve various personal, team, and organizational goals. Tackle the toughest business writing in this class and walk away with a to-do item crossed off your list.
Suggested Audience: All Attendees
Crisis Management
When a crisis or a series of unfortunate events strike, do you have the experience and tools to manage the tasks or even the aftermath? Learn tactics for dealing with tough situations and strategies for preventing them.
Suggested Audience: All Attendees
Balance Budgets and Expenses
What do large improvement projects, annual budgets, and daily expenses have in common? They require balance to ensure we stay within budget while appropriately servicing our residents and guests. Learn how to assess the needs of your property and build a strategy that can be sustained all year.
Suggested Audience: All Attendees
The Purchasing Power of Sun
Ensuring you have the proper supplies on hand or available at a moment's notice starts a day off right! Learn how to easily leverage Sun’s volume for common products & services to not only reduce your total cost, but free up some valuable time.
Suggested Audience: All Attendees
Appealing Curb Appeal
Neat, clean, and well-maintained properties are essential at Sun. Clean, maintained resorts attract more guests and encourage return visits; while clean, maintained communities attract dedicated residents and build good neighborhoods. To ensure curb appeal is maintained, all team members must do their part. Take this session to learn how to up your curb appeal game.
Suggested Audience: All Attendees
Carbon Neutral - What?!
Sun has a goal to be Carbon Neutral by 2035 and Net Zero by 2045. Take this session to learn how you can help achieve this goal! The information in this session will include the projects (big and small) that can be done on location, the resources available, and how to measure your impact.
Suggested Audience: All Attendees
Just a Click Away
Ever find yourself asking a question you don’t know the answer to? Well – your answers are at your fingertips! Learn how to maximize your potential by taking advantage of and navigating the resources available to you.
Suggested Audience: All Attendees
Leadership
Build on our Culture, Led by our People
"Our culture gives us the foundation we need to put our people first. Putting our people first can include increasing and improving communication, engraining our Culture Statements in all we do, and leveraging engagement to drive motivation. Learn how to identify the actions your team can do to support true engagement."
Suggested Audience: All Attendees
Simplify & Clarify our Business
Objectives give a business a sense of purpose and direction. They can also be used to help team members understand how the role they play impacts our success. Learn how to set the stage for team member responsibilities that align and support simplifying & clarifying our business.
Suggested Audience: All Attendees
Setting Clear Expectations
This session will walk you through the importance of identifying, communicating, and measuring expectations. Learn how to provide clear direction to your team while providing a framework around the information they need to know do their jobs well.
Suggested Audience: All Attendees
Managing Performance
Performance management plays a critical role in any successful business. It provides an opportunity for impactful dialogue to advance team member careers and strengthen team member and leader relationships. Learn how you can have a positive impact on your team member’s performance.
Suggested Audience: All Attendees
They Can’t Have Our People
Other companies don’t have our people. Learn how to keep it that way in this session focused on spotting potential in your team. Learn the difference between performance and potential, what traits to look for and what to do once you’ve identified someone with the potential to grow with Sun.
Suggested Audience: All Attendees
Improving Your Hiring and Interviewing Skills
Join this session to review the skills required to conduct engaging interviews that include effective behavior-based questions. Become an expert interviewer by building your confidence through Sun’s interviewing and hiring process! Master your list of interviewing questions and ensure candidates have a great experience from start to finish.
Suggested Audience: All Attendees
Entrusting Responsibility
Have you ever asked yourself, ‘Do I really want to take the time to explain this to someone else? Or would it just be better to do it myself?’ The reality is, no leader can do it all, all the time. That includes you! This session will teach you the art of delegating, or how to get things done through other people.
Suggested Audience: All Attendees
Making Educated Decisions
Do you want to increase your skills around how to make confident, timely, and fact-based decisions? Join this session to learn about an effective and efficient decision-making framework that will help you and your team make complex decisions.
Suggested Audience: All Attendees
Maintaining Frequent Communication
For today’s leaders, good communication plays an essential role in their success in the workplace. Leaders who know how to communicate effectively with those around them will see better productivity within their team and build better relationships. This session will explore all the benefits of effective communication.
Suggested Audience: All Attendees
Bring out the Best in Your Team Through Inclusive Leadership
What do you need to bring out the best in your team? Join us to learn how to be an inclusive leader and create a culture where each of your team members can be themselves and thrive. We'll explore characteristics of inclusive leaders and ways we may unconsciously sabotage those efforts through micro aggressions and unconscious bias.
Suggested Audience: All Attendees
Netsuite
Learn the Lingo of NetSuite
Upgrading and streamlining our way of business means adapting to changing terms and concepts. Stay in-the-know and start learning now to prepare yourself and your team for key updates!
Suggested Audience: All Attendees
Successfully launch and adopt NetSuite
NetSuite offers a streamlined and more efficient system for managing our work. Find out more about the important role you play in the success of launching this new tool, and what you’ll need to do to hit the ground running.
Suggested Audience: All Attendees
Connect with Customers with the New Customer Portal
Get ready for a new and improved Customer Portal experience that will make it easy for your residents and guests to make payments and interact with your team. From easy enrollment through lease renewal, the new portal offers upgraded features and interfaces that will make it easy to support our customers.
Suggested Audience: All Attendees
Online Applications – Your Portal to RPS Growth
With the brand-new Customer Portal, customers looking to live in your community or purchase a home or vacation home will have easy access to a streamlined online application, making it convenient for them to apply and be approved, and reducing the time your team spends entering applications. Find out more about this exciting new feature!
Suggested Audience: All Attendees
Become a Technology Champion
To successfully navigate changes in workplace technology, all team members will be crucial in adopting new tools and working towards a common goal. How can you guide your team through this process and unforeseen challenges? Learn tools for staying flexible, providing support, and leading your team.
Suggested Audience: All Attendees
NetSuite Financials
As part of the NetSuite transition, changes are underway to simplify financials and streamline reporting. This affects general ledger codes, invoice coding, CapEx, and more. Learn how these changes will impact you and your property, and how you can prepare.
Suggested Audience: All Attendees
Sun Communities
Right Now Leasing Solutions
Explore all the ways team members can learn new skills and resources to quickly close LPP deals. Communicate with prospective residents, uncover their needs, and offer resolutions that support residents in making the best decision when selecting a place to call home.
Suggested Audience: MH Team Members
Sold at First Sight
“You never get a second chance to make a first impression.” – Will Rogers. Join this session to discuss how we can make the best first impression by selling homes fast. In this training, we will cover topics from staging a home to marketing your homes on the web.
Suggested Audience: MH Team Members
Sun Outdoors
Sun Outdoors Basics
What do you think of when you hear “outdoor hospitality”? As the unrivaled leader in outdoor hospitality, we want to ensure customers think of Sun Outdoors every time. Use this session to catapult the techniques you use to represent Sun Outdoors!
Suggested Audience: RV Team Members
Be Our Guest
Part of what sets us apart from everyone else in the industry is our commitment to customer service. We provide unique benefits, services, and experiences for every guest to provide a warm, inviting, and authentic atmosphere. Clear communication at every step of the journey ensures we maintain guest support at all hours, even after dark, personalizing every interaction.
Suggested Audience: RV Team Members
Redefining Industry Standards with Sun Outdoors
As the place where a guest begins and ends each day, vacation rentals are a key part of their journey that can unlock their sunnier side. Our guests should have a consistent experience from campfires to coffee. Learn all about the tools available to wow our guests!
Suggested Audience: RV Team Members
Enhancing the On-site Experience at Sun Outdoors
Sun Outdoors is committed to providing comfortable and convenient amenities in every resort. Take this session to learn how we can strive to elevate those amenities and improve upon the guest experience.
Suggested Audience: RV Team Members
Behind the Scenes at Sun Outdoors
Being the Unrivaled Leader in Outdoor Hospitality means keeping your resort running smoothly, no matter the season, and across all revenue streams. In this session we’ll discuss how to plan for peak seasons and guide your property through busy times, as well as how to evaluate financial information to optimize your revenue and effectively manage costs throughout the year.
Suggested Audience: RV Team Members
Safety
Safety Starts with Me
There are several things you could be doing to ensure a safer environment for your team members and guests/residents. This session will give a breakdown of what those items are and lead us towards a safer workplace.
Suggested Audience: All Attendees
Safe Workplace Toolbox
Safety is our first operational priority for a reason. Take this session to learn how to identify the breakdowns in processes that contribute to an unsafe work environment and how to prevent incidents from occurring in the future. By the end of this session, you will be able to identify what happened, why it happened, and determine what changes need to be made to ensure a safe workplace for everyone.
Suggested Audience: All Attendees